Privacy policy
Effective date: October 1, 2024
At Epic Automations AI, we prioritize your data confidentiality. Kindly review this Data Protection Declaration to learn how we treat your personal data. By utilizing or interacting with our Services in any manner, you acknowledge that you accept the protocols and guidelines outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.
As described in additional detail in this policy:
We do not sell your data or use it to help other companies advertise to you.
No Epic Automations AI employee will ever read your personal data, unless we obtain explicit permission for debugging or to provide customer support.
We use standardized cryptographic measures to protect your data in transit and at rest.
You can exercise your rights in line with the EU General Data Protection Regulation (GDPR) and the provisions of the Swiss Federal Act on Data Protection (FADP) and state privacy regulations including the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP) and Virginia Consumer Data Protection Act (“VCDPA”), at any time. and the Swiss Federal Act on Data Protection (FADP).
Remember that your use of Epic Automations AI ‘s Services is at all times subject to our Terms of use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.
You have the option to print this Privacy Policy by clicking . If you have a disability, you may access this Privacy Policy in an alternative format by contacting [email protected]
What this Privacy Policy Covers
This Declaration encompasses how we treat Individual Data that we obtain when you engage or utilize our Services. “Individual Data” means any data pertaining or connecting to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Declaration doesn't encompass the practices of companies we don’t own or control or people we don’t manage.
Individual Data
Categories of Individual Data We Collect
To provide our Services, note that we collect Individual Data from underlying AI prompt tools, each of which you authorize individually when using the Service. You can revoke Epic Automations AI’s access to these AI prompt tools at any time.
This chart details the categories of Individual Data that we collect and have collected over the past 12 months, including Individual Data that we collect through AI prompt tools you connect:
Category of Individual Data
Examples of Individual Data We Collect
Categories of Third Parties With Whom We Share this Individual Data:
Profile or Contact Data
First and last name
Service Providers
Parties You Authorize, Access, or Integrate
Other Users
Device/IP Data
IP address
Device ID
Domain server
Type of device/operating system/browser used to access the Services
Service Providers
Web Analytics
Service Providers
Data from Connected Productivity Tools
Data from Connected Productivity Tools
Emails, messages, and calendar information that you have granted access to in specific epicautomations.ai playbooks
Metadata (e.g., titles, participants, time stamps)
Service ProvidersParties You Authorize, Access, or IntegrateOther Users
Other Identifying
Information that You Voluntarily Choose to Provide
Identifying information in emails or letters you send us
Service Providers
Categories of Sources of Individual Data
We gather Individual Data about you from the following types of origins:
You
When you provide such information directly to us.
When you create an account or use our interactive tools and Services.
When you voluntarily provide information in free-form text boxes through the Services or through responses to surveys or questionnaires.
When you send us an email or otherwise contact us.
When you use the Services and such information is collected automatically.
Through Cookies (defined in the “Tracking Tools and Opt-Out” section below).
If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices.
Third Parties Vendors
We may use analytics providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.
Parties You Authorize, Access, or Integrate
If you provide your account credentials to us or otherwise sign in to the Services through a third-party site or service, some content and/or information in those accounts may be transmitted into your account with us. For example, we receive Individual Data from AI prompt tools, each of which you individually authorize.
Other users that choose to share content with you within the product.
Our Commercial or Business Purposes for Collecting Individual Data
Providing, Customizing and Improving the Services
Creating and managing your account or other user profiles.
Processing orders or other transactions; billing.
Providing you with the products, services or information you request.
Meeting or fulfilling the reason you provided the information to us.
Providing support and assistance for the Services.
Improving the Services, including testing, research, internal analytics and product development.
Personalizing the Services, website content and communications based on your preferences.
Doing fraud protection, security and debugging.
Carrying out other business purposes stated when collecting your Individual Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”).
Marketing the Services
Marketing and selling the Services.
Corresponding with You
Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Epicautomations.ai or the Services.
Sending emails and other communications according to your preferences or that display content that we think will interest you.
Meeting Legal Requirements and Enforcing Legal Terms
Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.
Protecting the rights, property or safety of you, Epicautomations.ai or another party.
Enforcing any agreements with you.
Responding to claims that any posting or other content violates third-party rights.
Resolving disputes.
We will not collect additional categories of Individual Data or use the Individual Data we collected for materially different, unrelated or incompatible purposes without providing you notice.
How We Share Your Individual Data
We disclose your Individual Data to the categories of service providers and other parties listed in this section.
Service Providers: These parties help us provide the Services or perform business functions on our behalf. They include:
Hosting, technology and communication providers.
Security and fraud prevention consultants.
Monitoring and analytics providers.
Parties You Authorize, Access or Integrate:
Third parties you authorize, access, or integrate through the services, such as Google Workspace and Slack.
Other users: For example, if you choose to authorize a user, some of your materials or activities on the Service may be viewable by such other users. You can revoke other users’ access to your materials or activities at any time.
Legal Obligations
We may share any Individual Data that we collect with third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “Our Commercial or Business Purposes for Collecting Individual Data” section above.
Business Transfers
All of your Individual Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.
Data that is Not Individual Data
We may create aggregated, de-identified or anonymized data from the Individual Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you.
Tracking Tools and Opt-Out
The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data - usually text files - placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.
We use the following types of Cookies:
Essential Cookies: Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.
Functional Cookies: Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Performance/Analytical Cookies: Performance/Analytical Cookies allow us to understand how visitors use our Services. They do this by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising.
You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.
To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit or if you are located in the European Union.
Data Security and Retention
We seek to protect your Individual Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Individual Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.
We retain Individual Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Individual Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.
Individual Data of Children
As noted in the Terms of Use, we do not knowingly collect or solicit Individual Data about children under 16 years of age; if you are a child under the age of 16, please do not attempt to register for or otherwise use the Services or send us any Individual Data. If we learn we have collected Individual Data from a child under 16 years of age, we will delete that information as quickly as possible. If you believe that a child under 16 years of age may have provided Individual Data to us, please contact us at [email protected].
US State Law Rights
If you are a California resident, or a resident of a state with comparable requirements such as Virginia, you have the rights set forth in this section. Please see the “Exercising Your Rights” section below for instructions regarding how to exercise these rights. Please note that we may process Individual Data of our customers’ end users or employees in connection with our provision of certain services to our customers. If we are processing your Individual Data as a service provider, you should contact the entity that collected your Individual Data in the first instance to address your rights with respect to such data.
If there are any conflicts between this section and any other provision of this Privacy Policy and you are a resident of a state with these requirements, the portion that is more protective of Individual Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following rights apply to you, please contact us at [email protected].
Access
You have the right to request certain information about our collection and use of your Individual Data over the past 12 months. In response, we will provide you with the following information:
The categories of Individual Data that we have collected about you.
The types of origins from which that Individual Data was collected.
The business or commercial purpose for collecting or selling your Individual Data.
The categories of third parties with whom we have shared your Individual Data.
The specific pieces of Individual Data that we have collected about you.
If we have disclosed your Individual Data to any third parties for a business purpose over the past 12 months, we will identify the categories of Individual Data shared with each category of third party recipient. If we have sold your Individual Data over the past 12 months, we will identify the categories of Individual Data sold to each category of third party recipient.
Deletion
You have the right to request that we delete the Individual Data that we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Individual Data to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.
Correction
You have the right to request that we correct any inaccurate Individual Data that we have collected about you.
Exercising Your Rights
To exercise the rights described above, you or your Authorized Agent (defined below) must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Individual Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Individual Data provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request.
We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.
You may submit a Valid Request using the following methods:
Email us at: [email protected]
You may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf.
Individual Data Sales Opt-Out and Opt-In
We will not sell your Individual Data, and have not done so over the last 12 months. To our knowledge, we do not sell the Individual Data of minors under 16 years of age.
Use and Disclosure of Sensitive Personal Information
We do not use or disclose sensitive personal information such as financial data, health information, or precise geolocation, and have not done so over the last 12 months.
We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA
We will not discriminate against you for exercising your rights under the CCPA, VCDPA, or comparable laws. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise those rights. However, we may offer different tiers of our Services as allowed by applicable data privacy laws with varying prices, rates or levels of quality of the goods or services you receive related to the value of Individual Data that we receive from you.
Other State Law Privacy Rights
California Resident Rights
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Individual Data to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at [email protected]. However, we do not disclose Individual Data to third parties for such third parties’ direct marketing purposes.
Nevada Resident Rights
If you are a resident of Nevada, you have the right to opt-out of the sale of certain Individual Data to third parties who intend to license or sell that Individual Data. You can exercise this right by contacting us at [email protected] with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. However, we do not sell Individual Data.
European Union Data Subject Rights
EU Residents
If you are a resident of the European Union (“EU”), United Kingdom, Lichtenstein, Norway or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your Individual Data, as outlined below. and the Swiss Federal Act on Data Protection (FADP).
For this section, we use the terms “Individual Data” and “processing” as they are defined in the GDPR, but “Individual Data” generally means information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. Epicautomations.ai will be the controller of your Individual Data processed in connection with the Services.
If there are any conflicts between this section and any other provision of this Privacy Policy, the policy or portion that is more protective of Individual Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following applies to you, please contact us at [email protected]. Note that we may also process Individual Data of our customers’ end users or employees in connection with our provision of certain services to customers, in which case we are the processor of Individual Data. If we are the processor of your Individual Data (i.e., not the controller), please contact the controller party in the first instance to address your rights with respect to such data.
Individual Data We Collect
The “Categories of Individual Data We Collect” section above details the Individual Data that we collect from you.
Individual Data Use and Processing Grounds
The “Our Commercial or Business Purposes for Collecting Individual Data” section above explains how we use your Individual Data.
We will only process your Individual Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.
Contractual Necessity: We process the following categories of Individual Data as a matter of “contractual necessity”, meaning that we need to process the data to perform under our Terms of Use with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Individual Data will result in your inability to use some or all portions of the Services that require such data.
Profile or Contact Data
Data from Connected Productivity Tools
Legitimate Interest: We process the following categories of Individual Data when we believe it furthers the legitimate interest of us or third parties:
Device/IP Data
Web Analytics
Professional or Employment-Related Data
Other Identifying Information that You Voluntarily Choose to Provide
We may also de-identify or anonymize Individual Data to further our legitimate interests.
Examples of these legitimate interests include (as described in more detail above):
Providing, customizing and improving the Services.
Marketing the Services.
Corresponding with you.
Meeting legal requirements and enforcing legal terms.
Completing corporate transactions.
Consent: In some cases, we process Individual Data based on the consent you expressly grant to us at the time we collect such data. When we process Individual Data based on your consent, it will be expressly indicated to you at the point and time of collection.
Other Processing Grounds: From time to time we may also need to process Individual Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.
Sharing Individual Data
The “How We Share Your Individual Data” section above details how we share your Individual Data with third parties.
EU Data Subject Rights
You have certain rights with respect to your Individual Data, including those set forth below. For more information about these rights, or to submit a request, please email us at [email protected]. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include Individual Data, if necessary to verify your identity and the nature of your request.
Access: You can request more information about the Individual Data we hold about you and request a copy of such Individual Data. You can also access certain of your Individual Data by logging on to your account.
Rectification: If you believe that any Individual Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by logging on to your account.
Erasure: You can request that we erase some or all of your Individual Data from our systems.
Withdrawal of Consent: If we are processing your Individual Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Individual Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
Portability: You can ask for a copy of your Individual Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
Objection: You can contact us to let us know that you object to the further use or disclosure of your Individual Data for certain purposes, such as for direct marketing purposes.
Restriction of Processing: You can ask us to restrict further processing of your Individual Data.
Right to File Complaint: You have the right to lodge a complaint about Epicautomations.ai’s practices with respect to your Individual Data with the supervisory authority of your country or EU Member State. A list of Supervisory Authorities is available here:
Transfers of Individual Data
The Services are hosted and operated in the United States (“U.S.”) through Epicautomations.ai and its service providers, and if you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge that any Individual Data about you, regardless of whether provided by you or obtained from a third party, is being provided to Epicautomations.ai in the U.S. and will be hosted on U.S. servers, and you authorize Epicautomations.ai to transfer, store and process your information to and in the U.S., and possibly other countries.
Changes to this Privacy Policy
We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to any such changes by placing a notice on the Epicautomations.ai website, by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the
Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.
Contact Information
If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Individual Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:
https://www.epicautomations.ai
https://www.platform.epicautomations.ai
Individuals and data protection supervisory authorities in the EU and the elsewhere may contact our data protection representatives according to Article 27 GDPR:
EU: Rocketplays AG,
Attn: Epicautomations.ai,
Pilatustrasse 50, 6052 NW